Troubleshoot Google Docs, Sheets, Slides & Forms errors

If you lot get an error bulletin such every bit "Something went incorrect. Reload" or "Unable to load file" preventing yous from making edits on your Docs, Slides or Sheets, you can troubleshoot the issue. If you urgently demand to access a file and resume your progress, you can use workarounds to resume your workflow.

Other common error letters:

  • "Encountered an fault. Please try reloading this page, or coming dorsum to it in a few minutes."
  • "A server mistake occurred. Please press 'Reload' in your browser."

Basic troubleshooting

Wait v minutes and reload

Sometimes you might meet an mistake bulletin and the fault volition resolve itself. Expect for v minutes and reload the page.

Better your internet connection

If yous take a poor internet connection, yous can try moving to a location where the internet is more reliable. Alternatively, you tin can also attempt using a cable connection when possible.

Update your outdated software or device

If yous use an older estimator or browser, it might not encounter the organization requirements for Docs, Slides or Sheets. You can also try to open the same file in another device. If y'all can open the same document on a different computer, the outcome may be specific to your device. You can update your browser to the latest version.

The browser saves your opened tabs and windows and reopens them automatically when information technology restarts. Your Incognito windows won't reopen when Chrome restarts.

Try a dissimilar browser

If you frequently run across error messages when using your regular browser, try a different browser.

Share edit access with other accounts

You can share edit admission of your file with another account and edit the file using a unlike account. You tin share the file in Google Drive without opening the file.

Advanced troubleshooting

Clear your cache and cookies

Browsers sometimes "remember" certain pages to load them quickly. In the process, they might memorize an fault folio and keep showing it to you lot and trigger an error message. You can help reset this by clearing your cache and cookies.

Tip: If you're using other browsers, you can too articulate cache & cookies on Safari, Firefox, and Microsoft Edge.

Turn off extensions

Turn on offline way (Chrome browser only)

Clear hosted app data (Chrome browser only)

Hosted app data refers to data from the apps you've added to Chrome from the Chrome Web Store. You lot can articulate hosted app data to help resolve the issue.

  1. On your computer, open Google Chrome.
  2. At the top, clickChrome and thenArticulate browsing data.
  3. ClickAvant-garde.
  4. SelectHosted app data.
  5. ClickClear data.

Import your file's data from a new spreadsheet (Google Sheets only)

If the issue appears on Google Sheets and creating a copy of your file in Drive doesn't piece of work, you can use IMPORTRANGE to import your data to a new spreadsheet to preserve your data. To use IMPORTRANGE(), yous demand to know your original file's URL and tab proper name.

Important: Whatsoever formulas from the original Sheet won't be imported to your new Sheets after using IMPORTRANGE().

Steps to resume your workflow

Create a re-create of your file in Drive

Y'all tin create a copy of the file and access the new copy on Google Drive if the error message in Slides, Sheets or Docs blocks you lot from making edits on your file. You may continue editing on the newly copied file.

  1. On your computer, open up Google Drive.
  2. Correct-click the file.
  3. Click Make a copy.

Tip: Y'all may demand to await a few seconds to run into the copied file in the same location as your original file.

Download and and then upload a file

If the fault message is blocking you from making edits on your current file, you can also try to download your files to your reckoner from Google Bulldoze and upload the file dorsum to Google Bulldoze. This procedure volition create a new file that contains the aforementioned content.

Download a file

  1. On your computer, open Google Drive.
  2. Right-click the file.
  3. Click Download.

Upload a file

  1. On your computer, open Google Drive.
  2. Click New.
  3. Click File Upload.
  4. Upload the file .

Of import: This process may lose some features in your downloaded file, like revision history, after you download your file.

Download your file in Drive and work locally

You can too download your files to your computer and save your progress using Google Drive. Yous can continue to work on your progress by opening the downloaded file from your calculator if the supported software has been installed. When the error message is recovered, you tin upload the downloaded file back to Google Drive or simply copy and paste the new progress to the original file.

Important: You might lose sure features, similar revision history, if you lot download your file and work locally.

Help usa improve & find help in the community

If you still run into reload errors, you lot tin can enquire for assist or report the problem.

  • If you lot however have any questions, yous tin visit the Google Docs Editors Help Community to enquire for help.
  • To report an outcome, open your Docs, Sheets, Slides file and at the top, click Help and thenReport a Trouble. You can paste your logs there equally part of the description.

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